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Error Trying to set up Autopay

Lubkes
Good Citizen / Bon Citoyen

Hi

 

I just got a new credit card and I was trying to update my info and i keep getting this error:

 

Unable to Process Transaction 
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

 

I called RBC and they said that everything is fine on their end. I haven't changed my address so I'm at a loss. Any help would be appreciated.

 

-Lubke

2 REPLIES 2

Lubkes
Good Citizen / Bon Citoyen

Thanks I'm send them a PM

mimmo
Retired Oracle / Oracle Retraité

Card might be blocked by public's portal.

 

You can try leaving last digit of postal code out.

 

Or just contact mods

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

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