Cannot get Data to work

[embacher]

I have Android Phone, Ulefone_X, have checked compatibility but data does not work. My plan includes data. Data set up options are:

Preferred Networks: set to Public Mobile (3G/4g)

Preferred Network Tyoe: 3G

Access point  ame: sp.telus.com

Network operators: Public Mobile 3G

Any suggestions on what to try.

[srlawren]

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@hycm53 wrote:

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I installed this app on my Asus Zonfone 4 Max, there's no problem at all. Of cause before I installed I scanned using.anti virus program, make sure there's no virus.

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@hycm53 to be clear, I'm not preaching "never sideload apps!", but just that caution should always be taken, and not everyone that sees a suggestion like yours will take any sort of precation.  As the others have pointed out, "virus free" does not mean it won't do bad things (malware comes in many forms, some of which are harder to detect than others).  Even stuff on the Play Store occasionally gets discovered having issues, and that's after passing Google's automated checks.  

[cavemantoronto]

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@geopublic wrote:

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@hycm53 wrote:

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@srlawren wrote:

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@hycm53 wrote:

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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If you can change or add APN, you need install this app:

https://onedrive.live.com/?authkey=%21AAlIArKAxUmztZc&cid=C48A9603A89C84E3&id=C48A9603A89C84E3%21160...

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@hycm53 first off, installing apps from other than the Play Store is always risks, espcially from eomsone's random OneDrive.  Secondly, given that this app is missing B2 3G frequency (1900MHz), it won't help much anyway.

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I installed this app on my Asus Zonfone 4 Max, there's no problem at all. Of cause before I installed I scanned using.anti virus program, make sure there's no virus.

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@hycm53 scanning an app using an antivirus app on a phone that does not report a problem does not necessarly mean that the app in question is safe. When you install an app from an uknown source you are always taking a chance. 

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App might not have virus, but people should be more concerned with permissions given to app and what information it collects.  A little scary what the apps have permission to do and how many don't allow people much privacy.

[geopublic]

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@hycm53 wrote:

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@srlawren wrote:

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@hycm53 wrote:

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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If you can change or add APN, you need install this app:

https://onedrive.live.com/?authkey=%21AAlIArKAxUmztZc&cid=C48A9603A89C84E3&id=C48A9603A89C84E3%21160...

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@hycm53 first off, installing apps from other than the Play Store is always risks, espcially from eomsone's random OneDrive.  Secondly, given that this app is missing B2 3G frequency (1900MHz), it won't help much anyway.

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I installed this app on my Asus Zonfone 4 Max, there's no problem at all. Of cause before I installed I scanned using.anti virus program, make sure there's no virus.

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@hycm53 scanning an app using an antivirus app on a phone that does not report a problem does not necessarly mean that the app in question is safe. When you install an app from an uknown source you are always taking a chance. 

[hycm53]

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@srlawren wrote:

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@hycm53 wrote:

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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If you can change or add APN, you need install this app:

https://onedrive.live.com/?authkey=%21AAlIArKAxUmztZc&cid=C48A9603A89C84E3&id=C48A9603A89C84E3%21160...

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@hycm53 first off, installing apps from other than the Play Store is always risks, espcially from eomsone's random OneDrive.  Secondly, given that this app is missing B2 3G frequency (1900MHz), it won't help much anyway.

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I installed this app on my Asus Zonfone 4 Max, there's no problem at all. Of cause before I installed I scanned using.anti virus program, make sure there's no virus.

[srlawren]

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@hycm53 wrote:

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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If you can change or add APN, you need install this app:

https://onedrive.live.com/?authkey=%21AAlIArKAxUmztZc&cid=C48A9603A89C84E3&id=C48A9603A89C84E3%21160...

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@hycm53 first off, installing apps from other than the Play Store is always risks, espcially from eomsone's random OneDrive.  Secondly, given that this app is missing B2 3G frequency (1900MHz), it won't help much anyway.

[hycm53]

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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If you can change or add APN, you need install this app:

https://onedrive.live.com/?authkey=%21AAlIArKAxUmztZc&cid=C48A9603A89C84E3&id=C48A9603A89C84E3%21160...

After installed app, follow the instructions to edit APN:

https://apn-canada.gishan.net/en/apn/public-mobile

Before you port your previous phone number to PM, make sure your previous Account is still active, and write down account number, PIN if you have., since you need them when you port.

The app works for Asus Zonfone 4 Max that I’m using right now.

[wetcoaster]

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@Anonymous wrote:

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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Ah. But really much more importantly is what RobertQc posted earlier. Your phone is not good for this network.

For 8.1 you have a few options.... @wetcoaster ?? take it away. 🙂

1. Freedom Mobile SIM

2. Roam Mobility SIM

3. Speakout SIM

4. an app that will let you enter the proper APN settings.

But. Your. Phone. Is. Not. Very. Good. For. This. Network.

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@Anonymous 

Thanks for mention - on the phone right now, copying those links is something that works way better on full keyboard.

But I'm right with you re: phone. If I understand correctly, it might not even work properly for calls without B2 on 3G. In Canada it works on Rogers' 2G until that is taken offline in 2020, but you will need 3G B2 and B5 minimum to reliably connect with the Public Mobile / Telus network. For good coverage with LTE data B4 is a must as it's still the most widely available frequency band.

[Anonymous]

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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Ah. But really much more importantly is what RobertQc posted earlier. Your phone is not good for this network.

For 8.1 you have a few options.... @wetcoaster ?? take it away. 🙂

1. Freedom Mobile SIM

2. Roam Mobility SIM

3. Speakout SIM

4. an app that will let you enter the proper APN settings.

But. Your. Phone. Is. Not. Very. Good. For. This. Network.

[geopublic]

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@embacher wrote:

I see the three dots but the only option I have is to save or discard.

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@embacher This post shows you what you need to do to get it working:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/New-phone-loads-the-wrong-APN/td-p/35...

[embacher]

I see the three dots but the only option I have is to save or discard.

[embacher]

andeoid version 8.1.0

[embacher]

....when I signed on to Public Mobile I checked compatibility, I endered IMEI No. of phone. and it said it was compatible. 

[hycm53]

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@embacher wrote:

I think I see the problem, my APN is sp.telus.com and it should be sp.pm.com. I don't know how to change it.

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There're 3 dots on access point name right hand above, click edit, then follow this link to change it:

https://apn-canada.gishan.net/en/apn/public-mobile

[geopublic]

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@embacher wrote:

I think I see the problem, my APN is sp.telus.com and it should be sp.pm.com. I don't know how to change it.

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What version of Android are you running?

[embacher]

I think I see the problem, my APN is sp.telus.com and it should be sp.pm.com. I don't know how to change it.

[geopublic]

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@embacher wrote:

I have Android Phone, Ulefone_X, have checked compatibility but data does not work. My plan includes data. Data set up options are:

Preferred Networks: set to Public Mobile (3G/4g)

Preferred Network Tyoe: 3G

Access point  ame: sp.telus.com

Network operators: Public Mobile 3G

Any suggestions on what to try.

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@embacher: Your APN is wrong. That is the APN for Telus customers you need to change it to the ones mentioned in @RobertQc  post above. Why do people buy phones with limited NA bands is beyond me.

[RobertQc]

@embacher 

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@embacher wrote:

 have checked compatibility

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???? Where did you check????

http://ulefone.com/products/ulefonex/spec.html

Network

2G GSM: 1900/1800/850/900(B2/3/5/8)

3G WCDMA: 2100/850/900(B1/5/8)

4G FDD-LTE: 2100/1800/2600/900/800(B1/3/7/8/20)

https://en.wikipedia.org/wiki/Telus_Mobility. The phone seems to have terrible compatibility with the network, where do you check to make sure it would work? It's missing many of the required frequencies.

3G band 5? Yes.

4G band 7? Yes.

3G band 2? No.

LTE band 4? No.
LTE band 2? No.

LTE band 5? No.

LTE Band 12? No.

LTE Band 13? No.

LTE Band 17? No.

LTE Band 29? No.

[RobertQc]

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@embacher wrote:

I have Android Phone, Ulefone_X, have checked compatibility but data does not work. My plan includes data. Data set up options are:

Preferred Networks: set to Public Mobile (3G/4g)

Preferred Network Tyoe: 3G

Access point  ame: sp.telus.com

Network operators: Public Mobile 3G

Any suggestions on what to try.

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@embacher 

Go into network settings and make sure "mobile data" is enabled. Restart your phone. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions.

What plan are you on? Do you see data listed under your plan and does it show you are at 0 / XXXXX MB?

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE. 

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Click on your APN sp.telus.com and check the details of it.

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.