Error Message While Resetting Password + Need to Find Public Mobile Account Number

[Kala1]

I am trying to port my Public Mobile phone number out to Rogers but I don't know what my Public Mobile account number is in order to do so. I don't remember my Public Mobile account login information so I was trying to reset the password yet I keep getting an error message telling me to try again later. How can I reset my password and/or obtain my account number?

[popping]

@Kala1 

1.  Are you using phone number or email address for verification?

I tried both without getting any error.

At which point of the reset password sequence you were asked to try again later?

2.. Your PM account number is on your profile page after you get the login password issue sorted out.

3.  Your email address is the login username.

[Quigley]

@Kala1 

Try logging into your account using a browser in incognito or private mode instead.  

You'll have better success getting into your account, that way so you can get your account number.

If you don't remember your login information though, you'll definitely have to reach out to a Customer Support Agent for access to your account.

Use the Chat Bot Simon to get a service ticket started first.

[HALIMACS · Accepted solution]

@Kala1 

To contact a Customer Support Agent, there are 2 methods.  They can get you access and give you your account number.  When there, disable auto pay before you port out. 

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[softech]

@Kala1   you need to login to My Account and get an account number to provide Rogers for porting.

Please open ticket with PM support and ask them  help to reset the password.  Also, make sure your PM account is active for the porting to work

To open ticket with PM using Chatbot

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there