12-31-2022 10:22 PM
I am trying to port my Public Mobile phone number out to Rogers but I don't know what my Public Mobile account number is in order to do so. I don't remember my Public Mobile account login information so I was trying to reset the password yet I keep getting an error message telling me to try again later. How can I reset my password and/or obtain my account number?
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12-31-2022 11:08 PM - edited 12-31-2022 11:12 PM
1. Are you using phone number or email address for verification?
I tried both without getting any error.
At which point of the reset password sequence you were asked to try again later?
2.. Your PM account number is on your profile page after you get the login password issue sorted out.
3. Your email address is the login username.
12-31-2022 10:29 PM - edited 12-31-2022 10:31 PM
Try logging into your account using a browser in incognito or private mode instead.
You'll have better success getting into your account, that way so you can get your account number.
If you don't remember your login information though, you'll definitely have to reach out to a Customer Support Agent for access to your account.
Use the Chat Bot Simon to get a service ticket started first.
12-31-2022 10:24 PM - edited 12-31-2022 10:26 PM
To contact a Customer Support Agent, there are 2 methods. They can get you access and give you your account number. When there, disable auto pay before you port out.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
12-31-2022 10:24 PM
@Kala1 you need to login to My Account and get an account number to provide Rogers for porting.
Please open ticket with PM support and ask them help to reset the password. Also, make sure your PM account is active for the porting to work
To open ticket with PM using Chatbot
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there