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Pants007 · ‎03-01-2023

Trying to activate sim, got error code 821 tried to activate again now saying my phone number is not valid Canadian phone number

Meow · ‎03-01-2023

ERROR 821, SIM NOT WORKING

Do not try to activate again! Check your payment card to see if your plan amount has been charged.

Try SIM in some other phone. That will determine if it is your phone’s hardware issue.

Usually 821 is missing/incorrect porting information. Your SIM card will need provisioning to your incomplete account activation. Send a private message to customer support with "incomplete activation" in the subject line and explain in detail your issue. Once the CSA sets it up correctly you will be able to finish your self serve account set up.

esjliv · ‎03-01-2023

@Pants007

Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

I would suggest you submit a ticket with Public Mobile representatives (CSA) for help directly with this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here; and see if there is just information missing to complete the port.

So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

softech · ‎03-01-2023

@Pants007

you got "invalid Canadian number" error because your first attempt of porting likely have gone through already, but partially

DO NOT try to re-attempt activation. Pm might have charged you already.

First check if PM charge your credit card yet.

Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls

Error 821 usually comes up when you request porting and used IMEI as the information for the old provider

you will probably need to open ticket with PM support to sort out the activation and porting request by direct message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there