Entered the wrong meid number while porting

[ravish_dhall]

I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i have completed registration already

[computergeek541]

@ravish_dhall 

When checking for this information don't look for an ESN nior MEID. Neither of those are used any more it would be the IMEI that Public Mobile should be referring to.

[softech · Accepted solution]

@ravish_dhall 

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[Belfry]

The same thing happened to me yesterday. Cs will call you tomorrow to get it fixed. If you have a dual sim phone they will need both IMEI numbers. Also if this is the case, if your texts or data or anything else doesn't work try swapping sim card slots. It worked for me. Hope this helps. CHEERS!

[BKNS27]

@ravish_dhall 

Contact a CS_Agent and use your old carrier account number or IMEI number. Dial *#06# on your phone to get the IMEI number.

If the porting is not completed, your old SIM should still work until the porting is completed.

[dabr]

@ravish_dhall   Submit a ticket to customer support via the chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit the ticket, then send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437