@lizzie2shoes wrote:
Activation went smoothly except that I can't get past the Enter Sim message on the phone. Tried the four-didget number I entered at registration. Didn't work. Tried a few defaults (1111/1234). Still not unlocking. The phone has never been locked to a provider. Help!
@lizzie2shoes The PIN that you setup during registration is used for account verification and also when using the IVR system by dialing 611 from your phone when making putchases and/or payments.
If your phone is asking for a network unlock code or a master unlock code the your phone is locked. If your phone is a Samsung just go online to their site start a chat session and ask for sim unlock code by providing your phone's IMEI number.
If you setup a sim lock on your phone then you need to contact PM.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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