I recently went into my account to change from an esim to a physical SIM card. I updated the SIM card number. I thought it worked.
It didn't work. But my esim also no longer works. So now my phone number that's connected to the public mobile service I paid for can't be accessed from my phone. I also can't port it to another service provider without first restoring my public mobile service - which should be active, this seems to be a problem with the SIM card.
When I try to open a ticket through chat to get this addressed, I end in a rage inducing loop - I CANNOT SIGN IN TO MY ACCOUNT because every time I try it texts my phone number a code that I cannot access, because I can't get calls or texts to that number because transferring from an esim to regular sim for whatever reason did not work.
Can somebody please tell me how to get this resolved immediately?! I have tried 100 times to open a ticket, and I haven't found any way around it - you can't open a ticket without signing in. I can't sign in to my account without 2 step verification, and that verification is only done through the phone number that DOES NOT WORK.
