12-05-2020 02:16 PM - edited 01-05-2022 05:39 PM
Hello,
I live in Alberta and don't receive emergency alerts. I followed the wireless carrier compatibility link for Public Mobile on the Alert Ready website, but didn't find any info on Public's page about device compatibility with your service. Where can I find this and other trouble shooting advice to get these alerts?
https://www.alertready.ca/wireless/
https://www.publicmobile.ca/en/ab/alertready
Thanks,
Andrea
12-04-2021 10:56 AM - edited 12-04-2021 10:57 AM
@smitty267 That has no impact on government alerts in Canada.
12-04-2021 08:40 AM
Try going into settings-notifications-advanced settings-wireless emergency alerts. make sure it is enabled. Good luck
11-24-2021 10:01 PM
@sheytoon wrote:I don't think those settings on the phone will change anything. I believe all alerts in Canada are "presidential" level, which cannot be blocked by the user.
Probably cannot be blocked by consumer apps.
But you can compile your own modded softwares to make your device do whatever you like. At least until they get around to fully embedding "security" lock-ins within the firmwares.
11-24-2021 05:44 PM
@Anonymous I don't think those settings on the phone will change anything. I believe all alerts in Canada are "presidential" level, which cannot be blocked by the user.
11-24-2021 12:58 PM
@Triguy wrote:@CountyDownIeUk I saw on the news last night that the BC government does not use the Alert system.
Here is information from May.
https://www.emergencyinfobc.gov.bc.ca/alert-ready-wireless-public-alerting/
lol. That includes not letting us know about upcoming atmospheric river. But AB and WA can.
11-24-2021 12:41 PM
@CountyDownIeUk I saw on the news last night that the BC government does not use the Alert system.
Here is information from May.
https://www.emergencyinfobc.gov.bc.ca/alert-ready-wireless-public-alerting/
11-24-2021 12:26 PM - edited 11-24-2021 12:27 PM
@Korth wrote:Some phones in BC received alerts, some phones in BC did not. Even when located just a few miles away in a different municipality. This apparently occurred in every province, although BC and AB were the least consistent (or compliant) with expected test results.
I am in Maple Ridge BC and both phones have data off and on 3G. No emergency alert received. Both iPhone 8 plus.
11-24-2021 11:53 AM
@computergeek541 : Both my international A31 and a Canadian A32 appear to have the options.
Android 11 - Settings/Notifications/Advanced settings/Wireless emergency alerts. Mine are all on because I think that's a reasonable civic duty.
The last one I got was Oct 26. Maybe the next time there's a test announced, I'll turn them all off and see what I get.
11-24-2021 11:36 AM
@6543789 Here is more information.
11-24-2021 11:28 AM - edited 11-24-2021 11:36 PM
@Anonymous wrote:@6543789 : Many phones have options for Alerts. Maybe they're off. Data doesn't need to be on. Just your phone to be set to be idle on LTE. If the phone is set to something like 3G/UMTS/WCDMA/HSPA then you won't get the Alerts.
@6543789 @Anonymous
My experiences have been that the emergency alerts settiings on devices don't actually do anything. Cell phone users in Canada are not supoosed to be able to opt out.
11-24-2021 11:25 AM
@6543789 : Many phones have options for Alerts. Maybe they're off. Data doesn't need to be on. Just your phone to be set to be idle on LTE. If the phone is set to something like 3G/UMTS/WCDMA/HSPA then you won't get the Alerts.
11-24-2021 11:12 AM
Alberta did an Emergency Alert Test last week and I did not get an alert to my phone. It is less than 2 years old, Android, 4G, data was turned on. I'm concerned about this. Public Mobile, how do you fix this?
12-05-2020 03:54 PM
@Dunkman wrote:We also live in Alberta and our accounts did receive the alerts.
Do you leave your data turned on? From my understanding, you need to be on the LTE network to receive the alerts.
Data isn't needed to recevie emergency alerts, only a connection to the LTE network. You would still receive the alerts if data is turned off.
12-05-2020 03:42 PM
The emergency alert test was canceled by AB government on the schedule date. Instead, AB government sent out a COVID-19 alert the next day. I was watching TV at the time. The COVID-19 alert was on my TV and my phone.
12-05-2020 03:11 PM - edited 12-05-2020 03:11 PM
12-05-2020 03:04 PM
@Andb I suppose your last post is also redundant?
12-05-2020 02:59 PM
Some phones in BC received alerts, some phones in BC did not. Even when located just a few miles away in a different municipality. This apparently occurred in every province, although BC and AB were the least consistent (or compliant) with expected test results.
12-05-2020 02:44 PM
Please only reply if you have information to add, I have already read the information in the links in the original post. Thank you.
12-05-2020 02:41 PM
@Dunkman wrote:
@Anonymous wrote:
@Dunkman wrote:We also live in Alberta and our accounts did receive the alerts.
Do you leave your data turned on? From my understanding, you need to be on the LTE network to receive the alerts.
Data on? Or just connected to LTE?
I assume both?
Alberta got our own alert November 26 and our phones did receive those alerts. Alberta has to do things our way. Opting out of national wide alert and not participating in national covid tracking app.
I don't think data needs to be on. I think it's just that the phone has to be connected to LTE. I think it's why older 3G phones don't get alerts. And those that set their phones to 3G only.
12-05-2020 02:37 PM
@Anonymous wrote:
@Dunkman wrote:We also live in Alberta and our accounts did receive the alerts.
Do you leave your data turned on? From my understanding, you need to be on the LTE network to receive the alerts.
Data on? Or just connected to LTE?
I assume both?
Alberta got our own alert November 26 and our phones did receive those alerts. Alberta has to do things our way. Opting out of national wide alert and not participating in national covid tracking app.
12-05-2020 02:26 PM
12-05-2020 02:25 PM
Yes, my data was on.
12-05-2020 02:24 PM
12-05-2020 02:20 PM - edited 12-05-2020 04:28 PM
We also live in Alberta and our accounts did receive the alerts.
Do you leave your data turned on? From my understanding, you need to be on the LTE network to receive the alerts.