Emergency Call Only

[Nandou]

Suddenly, my phone shows emergency call only. I am with Public Mobile for over 2 years. Very happy customer. My account is active and fees are auto paid every month. I called my wife 2 hours ago and it was fine.

I tried to restart the phone, reposition the sim card, and set network to GSM only. Nothing worked. I put my sim card on my wife's phone and the other way around. It seems like my sim card is having problem. BTW, my wife is on Public Mobile as well and her sim card works just fine on my phone...

Anything else I can try? Any help is appreciated.

[Nandou]

Thank you. Unfortunately, it did not work out. Waiting for the moderator to get back to me.

[Nandou]

Thank you so much. The lost stolen trick did not work out, but I just submitted a ticket to moderator. Fingers crossed.

[Nandou]

Thank you for your help. Just submitted a ticket.

[popping]

@Nandou 

You should not set your phone to GSM(2G) only because PM does not support GSM.  Only Rogers network in Canada support GSM(2G).

You should configure your phone to auto 3G and LTE so that your phone will switch back and forth depending the signal strength between the 3G and LTE at your location.  Also, PM uses 3G signal for voice calls.

[kselmak]

Hi @Nandou 

Pleaselogin to your account and check if your account is active

If not try to locate reactivate account add manually funds for the plan payment, v you will need to restart the phone

If yes then please check if your sim matches the sim in your account.

If not, please change your password, security question and misspell your name, contact moderators to revert the sim

If yes, please reach out to moderators 

[shep22]

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@Nandou wrote:

Suddenly, my phone shows emergency call only. I am with Public Mobile for over 2 years. Very happy customer. My account is active and fees are auto paid every month. I called my wife 2 hours ago and it was fine.

I tried to restart the phone, reposition the sim card, and set network to GSM only. Nothing worked. I put my sim card on my wife's phone and the other way around. It seems like my sim card is having problem. BTW, my wife is on Public Mobile as well and her sim card works just fine on my phone...

Anything else I can try? Any help is appreciated.

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@Nandou hello try putting your phone in airplane mode for five minutes then reboot your phone take out of mode 

[gblackma]

@Nandou  try the lost stolen trick to reset your service. From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 

 If this fails contact the moderators and ask them to reset your service for you.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[RossN · Accepted solution]

@Nandou contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator       check the envelope top right corner for a reply response time is 2 to 48 hours