Email

[Dalphine]

Hi 

I need to change my email address and password 

[Timer]

@Dalphine 

after you set new email/password, also change the community email address by yourself  My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

[dabr]

@RossN   Your links are fine, just thought there was no need for anyone to repost them again.. 😊

[RossN]

@dabr thanks I will check that very odd, edit they both worked fine for me did you mean @Yummy  didn't work?

[dabr]

@Yummy   I just checked and both of the links provided by @RossN more than 20 mins ago go to appropriate customer support.

[Yummy]

Only agent can do that for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[RossN · Accepted solution]

@Dalphine 

you need to contact customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email   change

2. alternatively you can private message them here                               

           check your community envelope for a reply