Email

[Kenny4]

I forgot my email address and need to change my credit card

[BKNS27]

@Kenny4 

If you can’t remember your email address…do you remember your security PIN and other credentials?

[HALIMACS]

Curious, @Kenny4 

How does one "forget" their e-mail?  I mean, if you have an e-mail icon on your device(s), when you tap that icon, does it not open your e-mail program and your e-mail account from there?

Can you not remember it by looking at that and viewing what the e-mail address is from there?

Or when you activated here, did you decide you wanted to create a whole new (random) e-mail address for use with this service?   If so, that perhaps is understandable if the e-mail account was never/seldom accessed.

Otherwise, difficult to understand.

[softech]

@Kenny4 it will work if you follow method 1 above and type in exactly what I said there.

or you can use Method 2 to direct message PM support 

[Kenny4]

I hae tried to send a ticket but it wont let me because I forgot my email and i have to change my cc number. This is so confusing

[softech]

@Kenny4 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[hycm53]

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@Kenny4 wrote:

I forgot my email address and need to change my credit card

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Contact customer service for your email issue: click top right "envelope" icon on community page and send message to CS_Agent .

Or https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437