Email

[Hockeymom2024]

I set up mine and my sons accounts using different email addresses. Now I can't remember what email I used for his account and I need to change billing information.

[BKNS27]

@Hockeymom2024 

@Hockeymom2024 

Why didn’t you mentioned the email address was hacked earlier in your first post?

[Dunkman]

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@Hockeymom2024 wrote:

Just did that but now the problem is, that email was hacked, so I don't have access to it

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@Hockeymom2024 

Then you will need to contact customer service agent as noted earlier.  It will take a few hours to respond.  Be prepared to answer some security questions about the account. 

[Hockeymom2024]

Just did that but now the problem is, that email was hacked, so I don't have access to it

[Dunkman]

@Hockeymom2024 

There is a forgot email feature:

https://eversafe.id.telus.com/user/forgotemail

Put in your son's cell number and follow prompts.....

[Handy1]

@Hockeymom2024  Get support to help your regain access to the account 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Hockeymom2024 

but you remember the password? can you login both and check?

or if you have to ask PM support agent, please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437