Email password reset is not coming

[nwilson1974]

Hi. I have tried to reset my password and I am not receiving the email that allows me to finish the process

[CS_Agent]

Hi,
If you have any questions concerning your account and want to resolve this issue, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CS_Agent]

Hi,
If you have any questions concerning your account and want to resolve this issue, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RobertQc]

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@nwilson1974 wrote:

Hi. I have tried to reset my password and I am not receiving the email that allows me to finish the process

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@nwilson1974Did the issue get solved?

[passiveegg]

So the only way of resetting your password is by directly messaging the @CS_Agent. When messaging them, please provide them with ur phone number#, name as well as your pin number so they can verify you. 

[RobertQc]

@nwilson1974 Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team. We apologize for this inconvenience, and want to let you know that we are working on fixing it as we write this wiki. Thanks for your patience!

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, we’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.

There are couple of ways you can contact our Community Moderators:

1. Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”

   

2. Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).

Kind Regards!

Public Mobile Community Team