Email no longer working

[Rina]

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to do so. How else can I access my public mobile account if I can’t change the email and don’t receive emails from that address anymore.

[softech]

@Rina   Yes, unfortunately, only PM support can help with email address change. 

With the 404 message, look like you will either need to use the 4 digit PIN for account validation or message PM directly here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Use the pin method to make a ticket.

The email address is just a login id. And the verification can go via text if you have the sim and the account is active. The actual email doesn't even need to be real. It's only a problem if you don't have the sim or the account is suspended.

[Handy1 · Accepted solution]

@Rina  To change email you needs supports help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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