Community

allice_2 · 2 hours ago

Hi!

Yesterday, my account was temporarily locked due to suspicious activity, and I just want to confirm that the email I received about it (which included a change password link) was genuinely from Public Mobile. The email was from noreply@publicmobile.ca.

Thanks so much!

allice_2 · an hour ago

Yesterday I did have an issue with logging in, but at the time I'd assumed it was a result of my account being locked. I think you might be right, thanks so much!

allice_2 · an hour ago

Hi,

I'm still able to log in online and on the app, and nothing important seems to have changed/been affected.

hairbag1 · an hour ago

@allice_2

looks legit to me....I'd follow the instructions. Did you have a problem logging in to your account recently ? After a few failed attempts to log in to your account, it'll be locked temporarily to prevent someone from accessing the account just by guessing your password. Check with Customer Support if you want but it can't hurt to go into your Public Mobile acct and change the password. (write it down this time ...so you remember it ! 😁)

hTideGnow · 2 hours ago

hi @allice_2

this is new to us too. first time the Community sees email like this.

Can you login My Account or PM app?

if not, Please check with PM support directly and report back what they say

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Community

Email from Public Mobile