Community

ZoeyL · ‎04-19-2023

I can't figure out what email address I signed in with. Non of them are working. I need to pay for my daughter's account.

Help

cellphoneuser1 · ‎04-19-2023

@ZoeyL wrote:
I can't figure out what email address I signed in with. Non of them are working. I need to pay for my daughter's account.

Help

Buy a voucher and dial 611 to pay. The email can be be changed by asking a CSA. Use chatbot to create a ticket.

softech · ‎04-19-2023

@ZoeyL If you already tried self reset password and didn't work, then open ticket with PM support and they will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Email address