Email address is incorrect

[Mcginnis_john62]

It tells me that my email address is incorrect even tho I changed my password to pay for my account how can I get my email address 

[softech · Accepted solution]

@Mcginnis_john62   how can you change the password if your email address is wrong?

please keep in mind , your Community account here is different from your self-serve my account login, they are different logins

But no worry, open ticket with PM support to have it sorted out

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@Mcginnis_john62 @Try again incognito mode there’s cache issues or you can change email but need supports help for that 

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