@christian4ngelo wrote:Hey all,
It looks like I'm staying away from Public Mobile, and looking towards Lucky Mobile as a potential carrier to port the numbers that I have under my card.
To sum it all up, I tried to make the switch from Koodo Prepaid to PM but unfortunately, I only gave a two-day window for the mods to make the port. Granted, I made this decision due to the fact that Simon's estimated wait times were "under a few hours", with a max of 48 hours for a response. Regardless, the time of expiry for my Koodo base plan was too close to the activation of my Public Mobile account, and I am now forced to either:
1) Re-activate my Koodo Prepaid account so that the port could happen - gain some credits, then immediately lose those credits (and then some) when the port over to Public Mobile is done.
2) Take the loss on the Public Mobile SIM price / base plan activation.
Ultimately, the latter is the better option when it comes to convenience.
Now that that's out of the way, I have two questions before this occurs.
1) I sent a port request over to @CS_Agent on Sunday, requesting that they port my Koodo number over to PM. This message contained all the relevant information that they needed for the port.
As a result, I need to find a way to cancel this request before I reactivate my Koodo prepaid account (so that they don't continue with the port, thereby cancelling my recently-reactivated Koodo account).
In Private Messages --> Sent, you can click on the subject of a message (i.e. whichever title you chose such as "Deactivation of Public Mobile Service / Community Account") and once there, you will see the entire message you sent.
Will clicking delete on the bottom right hand corner also delete the message that was sent to the mods?
I want to ensure that the mods can no longer port over my number and as such, I am refraining from re-activating my Koodo Prepaid account until the mods have either recieved the change in message, or until the mods are no longer able to recieve this message.
2) Second question, I need to deactivate my accounts on Self-Serve and in the Community forums. Since I no longer will make the switch, I no longer have a need for these accounts (nor do I need this SIM card to be active in any shape or form).
Again, I'll take the loss.
Is there any way to deactivate these accounts?
If so, will deleting these accounts get rid of my need to contact the mods regarding the cancellation of my port request?
I've thought about sending another message stating this request but that may arrive far after they recieve my inital message, making it essentially useless.
Again, my primary goal is to ensure that @CS_Agent does not attempt the port.
I understand if that was quite a bit to read, but thanks in advance for any responses that I may get here.
@christian4ngelo You have every right to be upset. The port should have been completed within the two days, no excuse.
Access your selfserve account. On the first page under the profile section there is a change number option. Select it and choose a new temp number.
Once that is done insert the PM sim card in your phone and see if the number works. Test sending receiving calls. Once that is done access selfserve again and remove any credit card on file and disable autopay. Also write down you account number just in case.
If the new temp number is not working then submit another ticket, reference any previous tickets explain the situation and how dissapointed you are because of the whole Koodo port fiasco. Ask Public to either port your number over without having to re-activate your Koodo account or cancel your service.
If they do not port your number over then inform them that you do not want to be a Public customer anymore and ask them to cancel your port request if it's still open.
Once you have their assurance that the port has been cancelled re-activate your Koodo account and port it to Lucky.
Sorry to see you go!
