ESIM code?

[alex233]

hello, I cant download/install the app, I need to enter manually my esim code

[CSA_PM]

@alex233

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@alex233 

Is your phone a Canadian device? Is your device account Canadian?

[hTideGnow]

hi @alex233 

why you cannot download the app? or eSIM, the app is an important part for the eSIM installation

if you really cannot install the app, you can try asking PM agent to help.  In some cases, they will send you the eSIM in QR code to scan

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

---

@alex233 wrote:

hello, I cant download/install the app, I need to enter manually my esim code

---

Why can't you download the app? If you're unable to download the app, if you purchased online via the website and you don't have the app, check your email as there should be a QR code to scan. If you have made the purchase and didn't get the back up QR code, reach out to customer service. They'll respond tomorrow.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

you don't enter it manually and you don't even need QR code

the PM app should have installed it for you

if you are changing phones, you will need to Download Public Mobile ap on the new phone and login.  Then go to Account -> Purchase Sim card and choose eSIM and buy and install.   if your last eSIM was bought 15+ days ago, it should be free

if you already use the app to buy eSIM, go to the Sim Manager or the Settings -> Cellular screen, the PM esim should have already installed it for you