ESIM attached to wrong phone...

[Ian009]

I was switching my wifes phone to public mobile, and used my phone to initiate the process, but with her information. Somehow the new ESIM attached to my phone, not hers. She doesn't have a "SIM MANAGER" selection on her phone, and i'm not sure what to do next to fix my error. any thoughts?

[eddieO · Accepted solution]

@Ian009 as mentioned by hairbag1, you needed to have the Public Mobile app installed on your wife's phone, you should still do this but since the eSIM has installed on your phone you're going to need to get in contact with a support agent to see if they can switch them for you without incurring additional costs.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[hTideGnow]

you have to buy two esim then.

on your wife's phone, download PM app and install esim there and activate esim

then after the Wife's esim is all setup, on your own, use the PM app to login yourself and buy the esim for you again

[hairbag1]

@Ian009 

well there's your problem right there...you need to download the Public Mobile app to her cell to activate a new account.