ESIM Trouble

[L0u15]

Hi there,

I just purchased and ESIM and plan, however, when I enter the app to complete the activation, I am told that my device is not esim compatible. This is incorrect given I have an iphone 15 and just deleted my prior esim.

I was wondering if anyone knew where I should go from here. I unfortunately did not receive an esim QR code to my email, and I desperately need to get my phone back online as I just moved here. 

Thanks!

[slusagm]

IPhone should work here, unless the eSIM is blacklisted or your iPhone is from China as their version is slightly different 

But since it said it is incompatible, I think that's why you didn't receive the eSIM QR

Aak PM to check and maybe they can send you an eSIM QR code to manually install 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[BKNS27]

@L0u15 

There seems to be a glitch so contact a CS_Agent for assistance.

https://expert-messaging.publicmobile.ca/guest/pre-chat 

[Chalupa_Batman]

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@L0u15 wrote:

Hi there,

I just purchased and ESIM and plan, however, when I enter the app to complete the activation, I am told that my device is not esim compatible. This is incorrect given I have an iphone 15 and just deleted my prior esim.

I was wondering if anyone knew where I should go from here. I unfortunately did not receive an esim QR code to my email, and I desperately need to get my phone back online as I just moved here. 

Thanks!

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Open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.

Select Start a Chat to begin:  https://expert-messaging.publicmobile.ca/guest/pre-chat