ERROR

[ebrown45]

ERROR CODE 821

[BlueB]

Some good suggestions on what to do, but can you give us a bit more detail?  We're guessing you're trying to activate a new SIM card, but as fellow users- we're not good at reading minds yet!  🙂

You can also try and get help through the SIMon chatbot (chat bubble, lower-right of screen) or message a Moderator directly:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...

Otherwise, please provide us with more details or try the waiting + incognito/private window trick!  🙂

[kselmak]

@ebrown45 

If you need assistance with activation try

https://chat.telus.com/chat/publicmobile/chat-pm.html 

[dabr]

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@ebrown45 wrote:

ERROR CODE 821

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@ebrown45    Are you trying to activate a new SIM/account and/or transfer a number?  

Clear your cache/cookies and use a browser with incognito/privacy mode enabled.  Also might need to wait another hour before another attempt.

[darlicious]

@ebrown45 

Wait 50 min. to clear your session lock time out.  Then clear your browser. Reboot your device. Open one tab only in secret/incognito mode. Use firefox, chrome or safari as they work best.