@sce2013 wrote:
Hello,
Last night I purchased an esim for my iphone 15. Before being about to do that I was asked to put in a code that then displayed the exact make and model of my phone and there was confirmation that an esim was a possibility for me.
I paid for the SIM but have not been able to use imessage or facetime with my new phone number despite having made the correct settings in my iphone.
This is a problem. How can we resolve it as fast as possible?
Thanks in advance for your time.
Hello @sce2013
We are all customers here.
Go to Settings, tap on Cellular, check your eSIM selections and see if the Public Mobile eSIM is already installed. If it is, set it as primary if the option is available.
If you're unable to use FaceTime or iMessages just yet, it does take a bit of time for the Apple servers to update your new number with your account. You can always go into iMessages and send as texts for now until Apple sets it on their side. It's a temporary solution for now.
If you're still having issues, contact support. https://expert-messaging.publicmobile.ca
