09-25-2025 03:29 PM
Hello, I transferred my phone number from Telus to Public Mobile. I had two days worth of issues and then they gave me a temporary phone number to activate it with and then you said you would change it at your end so that my original phone number that I transferred would be the one I would be using but now my phone is using both those numbers and it’s causing serious issues with me getting calls and text messages. How do I get rid of the temporary number that I received from you?
09-25-2025 03:33 PM
removed the Telus sim from cell yet ?
09-25-2025 03:32 PM
did you remove the old Telus sim card or disable the Telus eSIM?. Try that and Reboot and Reset network settings
if same, ask PM support agent to help. submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage