Dual PM e-SIM on iPhone

[seanhassan]

@CS_Agent 

I have created a second Public Mobile account (to facilitate two e-SIMs for two Canadian numbers) and trying to have both active at the same time to allow calls from either number. I am seemingly unable to do this on my iPhone, but am able to do so with one Public Mobile number and another (international) carrier's number.

Is there a way to remedy this?

[softech · Accepted solution]

@seanhassan 

Your iPhone 12 supports Dual SIM using one physical nano-SIM and one eSIM

it does not support two active eSIMs simultaneously

[BKNS27]

@seanhassan 

You can only have 1 account/1 email so you can’t have 2 accounts (lines) on the same email address.

If you created 2 accounts on one email address. The first number will be replaced with the second number.

You will need to contact a CS_Agent to straighten this out if this is the case.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I used TextNow app and created a second number on my phone…it is a free service with a number you pick from their list of numbers. 

[seanhassan]

Thanks - It's an iPhone 12. 

That is likely the issue then as I have two active sims, but never have had two active esims. 

Can you convert a PM eSIM to an physical SIM?

[hTideGnow]

hi @seanhassan this is a device issue and not a problem with PM.  PM does not block that?

Which iPhone you have? Not all iPhone allows dual active esim