05-01-2019 09:11 AM - edited 01-05-2022 04:41 AM
Hi guys,
I get call drops alot a specialy in downtown of Toronto.
It happned with my Iphone 6 so I got myself brend new Motorolla Z6 and it still drops the call
Any ideas?
Igor
08-09-2019 02:15 PM - edited 08-09-2019 02:34 PM
My switch to Lucky mobile just went through very easily. I'm paying $2 more per month for the same plan but I've been told that they aren't having a dropped call issue by current subscribers. You can get $25 off over the next five months if you get referred. I doubt PM will like me posting this, but I don't think they check these forums anyway .
08-09-2019 02:10 PM
Just had a dropped call and it was with another PM user!
08-08-2019 04:05 PM
@mh1983 wrote:Calls at around 50-60 min drop for me lately. Anyone else?
Same thing for me in Quebec.
08-08-2019 02:52 PM
Calls at around 50-60 min drop for me lately. Anyone else?
05-07-2019 07:03 PM - edited 05-07-2019 07:04 PM
So I spoke to soon, I had 5 dropped calls from 5:30 to 6:00pm EST tonight. This is garbage! I've messaged the moderator team as per their post, we'll see where we go from here, but my patience is wearing very thin.
05-07-2019 04:02 PM
3 so far today for me 6 yesterday
05-07-2019 03:45 PM
Last night I didn't have any dropped calls, I have my fingers crossed that this issue is now resovled
05-06-2019 10:01 AM
I've been having constant dropped calls in downtown Toronto since switching to PM a few weeks ago. Same phone, configuration, location and I'm calling the same people that I used to when I was with Telus mobility for 3 years. Only difference is I'm now with PM, so I'm positive it's the PM service. Waiting for a private message back from the moderators. I'll let you guys know if they reply.
05-03-2019 12:41 PM
@acoady wrote:@Pizzaeh I sent a PM to mods over 48 hours ago, still no response
@PlanShopper received a detailed reply in another thread here.
05-03-2019 10:17 AM
@Pizzaeh I sent a PM to mods over 48 hours ago, still no response
05-02-2019 06:53 PM - edited 05-02-2019 06:53 PM
PM sent
05-02-2019 06:49 PM - edited 05-02-2019 06:52 PM
@igurevith @domspaz @acoady @pmyatt @Coling @Lor if you haven't already, please send a private message to the moderators and provide the details (location, phone, etc). To send a private message to the moderators click here. Response time is within 48 hours.
Moderator hours:
Weekdays 8am to 12am (Eastern time), Weekends 8am to 10pm (Eastern time)
05-02-2019 06:38 PM
Happened again today. 3 dropped calls within an hour. Around 5 minutes length. @CS_Agent , when will you look into this and my private message
05-02-2019 02:49 PM
I had family members from Ontario and Alberta switch to PM. I feel like jerk now because their all getting dropped calls.
05-02-2019 02:47 PM
I had 5 drops last night between 5pm and 6pm, no call could last more than 7 minutes. This morning no problems during a call of 25 minutes and another for an hour. Clearly this has nothing to do with my hardware and is a Public Mobile Network issue. @CS_Agent What is the story here, no respose to message or these forums. Speak up or I'm porting out.
05-02-2019 09:36 AM
Yesterday calls got droped 2 times, one in downtown Toronto and in Etobicoke, plus voice quality degradation in the evning.
PM... Are you going to fix it, right?
05-01-2019 06:51 PM
New customer to Public Moblie since March 5 2019. Live in Nova Scotia and phone is a iphone 6s. My calls are being dropped constantly. 4 times in a 15 min call. Want to keep me as a customer? Fix it "toute de suite"
05-01-2019 06:03 PM - edited 05-01-2019 06:10 PM
I have also been having this issue with MEGA dropped calls in the last week. I have an iphone X. This started for me around March 15th. Prior to that I would drop a call maybe once every 3-6 months now its every 5-10 minutes of talk time!
Not sure if anyone has tagged a mod yet @Alan_K @Brooke_C @Julia_T @Bryan_N @CS_Agent
05-01-2019 05:46 PM
Nothing is being done to solve the problem.
05-01-2019 05:09 PM
Same here. I have been experiencing this issue since mid-late March. Other public mobile users (which i referred) are also experiencing this problem.
05-01-2019 02:53 PM
This is exactly the reason why i logged on today.
Recently i've had so many dropped calls. And plenty of network problems. Wanted to see if others are complaining of the same issue
05-01-2019 10:08 AM
Thanks, I hope this gets fixed soon
05-01-2019 10:05 AM
Not really, I just emailed moderators , waiting for responce..
I suspect, either bas SIM or mostlikely Telus network issue.
05-01-2019 10:03 AM
I'm having the same problem. I see that this is marked solved. Is the problem actually resolved for you? I've also just contacted a moderator.
Thanks
05-01-2019 09:13 AM
You may need to contact a moderator.
Moderators can be contacted by sending a private message by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437