Downloading usage data

[Jopiary]

Hi 

I'm trying to download my usage data from Jan 1 to present, just for calls.  I used the filters to select the dates and "unclicked" data I did not want.

I try clicking on "download" and nothing happens. What am I doing wrong?

thanks

[Jopiary]

I am using Chrome - thanks for checking 

[softech]

@Jopiary what browser are you using?? could be related.  I had problem using Edge the other day but using Chrome works 

[Jopiary]

Thanks for responding.  No matter what I do, absollutely nothing happens when I click download!  I'll try it on another computer - sounds like the issue might be in my computer.

[softech]

@Jopiary the download usage will give you everything.  Please download it first, the. use Excel filter function to filter out what you don't eant

[Meow]

Use clean browser; use computer. It works as expected... Just tried...

But I would NOT trust PM usage report as I did NOT use any data on 15. feb and I did NOT call my vmail:

as I NEVER check my vmail calling from mobile. And yes, my minutes were not used in feb 2024.

So report is incorrect and I do check it ONLY when I have to help somebody else like yourself.