Downgrade plan

[DGT2001]

I need to downgrade my plan to have no data but there is only a plan for new accounts like this? Can I contact customer service to get this plan? 

[hTideGnow]

hi @DGT2001 

You don't just cancel your plan ,  you have to  port out your number, then port back in as a new account.  But all the rewards you earned would be gone and need to start again 

[TheSterlinger]

It's up to you, but not worth it as you will loose any benefits you had and have to start all over. 

[DGT2001]

So I have to cancel my SIM card and renew to get the plan not shown in my already live account ?

[Yummy · Accepted solution]

You can change your plan to plans available on your account ONLY!
If desired plan is NOT visible on your account that means it is NOT available to you and even talking to agent you cannot get it.
Some plans are available to NEW customers only and sometimes some nice plans are offered to existing customers.
In most (all) cases downgrading plan is NOT possible so to get cheaper plan will involve closing current account, losing number and subscribing again (+ cost of new SIM).

[hTideGnow]

sorry @DGT2001 , support won't help with plan change.  All subscribers can only select plans they see on their My Account, Change Subscription page.