- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2023 09:04 AM
I was charged monthly fee twice on my credit card on May 29 and 30 respectively.
Solved! Go to Solution.
- Labels:
-
Payment
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2023 11:16 AM
Note that any overcharge will remain in your account as credit and will apply to your next bill.
But if you want a refund on the overcharge then contact a CS_Agent as others have suggested.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2023 09:06 AM
@Cheesetaco Is one charge pending and the other posted ? , if so the pending charge should fall off … if not contact support
- while your already here and logged in the community
- you can send a private message To CS_Agents by clicking >>>>>>>>here.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2023 09:05 AM
@Cheesetaco can you confirm with your credit card if one of the two charges is indeed a pending charge?
Also, log in to My Account in private browsing mode and check the Payment History page https://myaccount.publicmobile.ca/en/account/payment/payment-history to confirm whether PM has charged you once or twice.
If PM really has charged you twice, open a ticket with support.
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket