12-28-2025 02:39 PM
Hello i hope all is well I was double charged! Said it didnt go thru then it did it again and changed my card twice.
12-28-2025 02:52 PM
if you paid twice, the extra will be showing as a credit as Available Funds. If it is there, it is better to leave it there for used towards next renewal
but if you don't see it anywhere, ask PM to check. Oen ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
12-28-2025 02:45 PM
you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage