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Double charged

Marymainland
Great Neighbour / Super Voisin

I noticed public mobile changed  20.34$ for dec. Then I logged into my profile and found pubic mobile recently changed my subscription from 15$ to 18$ per month with 250m data and 100 min talking. 

I changed my subscription into 18$ for 1g and unlimited right away. Now I notice public mobile double charged 20.34$ on Nov 21 and 22. Please remove the over charge.

3 REPLIES 3

Marymainland
Great Neighbour / Super Voisin

Thank you. Will contact the support.

Handy1
Mayor / Maire

@Marymainland  Double check your credit card if one charge is just pending it should drop off , but if both charges are posted then you need to contact support to fix 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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