Double charged on my account

[jhazin]

I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged over $100 extra this cycle. Can anyone help me figure out what happened? 

[krazykiwi]

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@jhazin wrote:

I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged over $100 extra this cycle. Can anyone help me figure out what happened? 

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As @mimmo mentioned if you are referring to you PM self serve account it may appear as a double charge but not actually be double charged. The payment history can be a little confusing for some accounts. If your CC actually shows the double charge than that is a different story and I suggest contacting the MODs, not for a refund (Unless you absolutely need it) but just to make sure it does not happen again.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[popping]

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@mimmo wrote:

There have also been instances of credits being applied to accounts w/o credit cards being charged. That is why I suggested posting the selfserve payment history.

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Agree. We will know what had happened when OP posts the screenshot.

[mimmo]

There have also been instances of credits being applied to accounts w/o credit cards being charged. That is why I suggested posting the selfserve payment history.

[popping]

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@jhazin wrote:

I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged over $100 extra this cycle. Can anyone help me figure out what happened? 

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Sorry to hear your trouble.  You can ask for refund as other had suggested,  But I heard that it may take 3 months.  You can wait for next renewal date, also almost 90 days away, to use up your avaailable fund in your account.

When was your renewal date?

If your renewal date was Nov 4, the Nov 4 maintenance may have something to do with the second payment from your CC.  If you live in east coast, your AST midnight will be earlier than ET midnight time in ON.  PM system took money out of your CC between AST midnight and ET midnight.  After Nov 4 maintenance was completed, PM system took money from your CC again. 

This is just my guess to explain why.  But I may be completely wrong.

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

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During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

[Jarvar]

That is unfortunate @jhazin

Sounds like a glitch to me.

Best thing to do would probably be to contact the Moderators to find out what is going on or atleast have the funds reversed even if there is an explanation for that.

Did you make any recent changes? If not, then it's even more odd.

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Would be good to find out what happened so you aren't paying more than you are supposed to.

[Jarvar]

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Would be good to find out what happened so you aren't paying more than you are supposed to.

[Anonymous]

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@jhazin wrote:

I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged over $100 extra this cycle. Can anyone help me figure out what happened? 

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If you're tight on money then certainly take it up with the mods. If not so much then think of it as having funds for your next renewal. Your next renewal will take from Available Funds first and then go to your cc.

[mimmo]

If you can post a screen shot of payment history that would help.  Are you sure your cc was charged twice?