Double Charged

[binx2424]

Hello,
I was charged twice for the same promotional plan on January 26.

I initially paid $22.60 for the promotional plan, but due to an app issue I was unable to complete the final step of activation. When I later logged back in, the app prompted me to pay again to continue. I assumed the first payment had not gone through because of the error, so I submitted the payment a second time.

My Visa card has now been charged twice for $22.60 on January 26. Both charges have posted to my card. My Public Mobile account shows only one active plan and one invoice.

This is a duplicate charge for the same service.

Please reverse and refund one of the $22.60 charges as soon as possible.

Thank you for your assistance.

[hairbag1]

@binx2424 

use this link to message Customer Support to take care of this issue...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CSA_PM

[binx2424]

It’s been 48 hours and I have not gotten a response to my tickets or messages. 

Hello, I was charged twice for the same promotional plan on January 26. I initially paid $22.60 for the promotional plan, but due to an app issue I was unable to complete the final step of activation. When I later logged back in, the app prompted me to pay again to continue. I assumed the first payment had not gone through because of the error, so I submitted the payment a second time. My Visa card has now been charged twice for $22.60 on January 26. Both charges have posted to my card. My Public Mobile account shows only one active plan and one invoice. This is a duplicate charge for the same service. Please reverse and refund one of the $22.60 charges as soon as possible. Thank you for your assistance.

[binx2424]

Thank you, I have submitted two tickets and one message since 9 am this morning but no response yet. 

[hTideGnow]

hi @binx2424 

pretty sure PM agent will sort this out.  Please  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage