Double Charge

[Sam1496]

This month i got double charged on my cc. Public mobile payment history shows 1 charge but my cc has 2 charge on same day. How to get a resolution for this? 

[Sam1496]

27th May 2026 - Charge of 39.55. Not a pending charge. Already opened a ticket for this

[Sam1496]

Already submitted a ticket for this yesterday

[Sam1496]

27th May 2026 - Amount of 39.55 charged twice. Not a pending charge

[hTideGnow]

hi @Sam1496 

same day same amount? you sure it is not a pending charge?  

usually we ask people to wait a week to see if it drops off from the credit card

if same, ask your credit card to confirm (but do not ask them to reverse the charge yet) and ask PM agent as well

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage