Disabled account

[DD1]

I was in the US for a while and was not using my account or phone. 
my bill is paid but my account is disabled. 

How do i get this fixed?

[esjliv]

@DD1 - if your self serve account here: https://selfserve.publicmobile.ca/ is saying disabled and you have no services, then you will need to make a manual top up payment. Then resume/reactivate your service.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you are unable to log into your account due to being disabled/suspended and it has been over 90 days like this, then your account is closed and phone number is gone.

But you said your 'bill is paid'; so when was that paid exactly?

[Yummy]

What do you mean 'account disabled'?

Can you log in into your self-serving account?

Do you have service at all?

Are you positive your Plan was paid in full month by month while you were away?

[JL9]

How long were you in the US, it could be one of a few different things, so the more info will help the community get you an accurate resolution 

[BKNS27]

@DD1 

Were you on AutoPay while you were out of town?

There was an AutoPay glitch on April 1.

If this is the case, you will need to have an CS_Agent straighten this out for you.

When you say your account was disabled...does that mean you can't login?

Try clearing your cache and cookies then try login in incognito.

[dust2dust]

When did you last pay? Are you back? Can you call or text? Can you dial 1-855-4pu-blic and enter your number and hear what any recording has to say?