Did a "plan change" but payed double payment by accident

[Mark111]

I changed my phone plan to a $50 plan but ended up paying the $50 TWICE, how do I get back the extra $50 payed on this new plan?

[darlicious]

@Mark111 

Both @BlueB  and @Hira837 ( great info btw) have given great advice. Refunds if issued can take 3 to 4 weeks so just leaving it as a credit for plan payment or add on purchases is best.

[BlueB · Accepted solution]

@Mark111 

Welcome to the Public Mobile Community!  🙂

Officially, Public Mobile doesn't allow refunds on top-up amounts.  Also, it's probably best to leave it in your account because you'll need this credit for next cycle anyways!

If you did want to reach out to a Public Mobile CS Agent (staff) to ask if they can help you, click on the chat bubble (lower-right corner) to access the SIMon chatbot.  If they do allow a refund, it can take a few weeks, at which point you'll be back to where you started, needing that amount for a top-up.

Also, double check - are you seeing this double amount on your credit card bill, or your Public Mobile account?  If on your credit card, one charge could be for authorization and will drop off, resulting in only one $50 charge.  If you see double in your Public Mobile account, then I'd still consider leaving it for next cycle.

Hope this helps a bit!  🙂

[Hira837]

Does your account balance in the top right corner say $0 or $50? because likely the extra $50 is added to your account as credit (if the balance is $50) and you can use it for your next month's payment. 

[Anonymous]

@Mark111 

check your account is has a balance for it and you can used for next month and the take it automatically,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

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         Good Luck