Did Not Receive SIM Card

[Obkb]

I recently created an account for my daughter. She has still not received SIM card and when she tries to create account she gets error message We Encountered An Error Procesing Account 

[hTideGnow]

hi @Obkb please submit ticket as said above.  PM agent might ask you to buy from local Telus and Koodo stores and reimburse you after 

[Obkb]

It has been over a month now

[Yummy]

It usually takes 5-10 business day for SIM to be delivered by Canada Post. Sometimes it is (way) longer or it never arrives.
Wait 15 days then open a ticket and ask for replacement. Pick some different address, just in case.

Physical SIM is more practical - easy to transfer from phone to phone; very rarely fails.
eSIM is fancy, no actual hardware involved but based on posts here frequently fails and is NOT transferrable. Change phone - buy a new eSIM and thansfer number.

[hTideGnow]

hi @Obkb 

but she tried to activate without the sim card?? od she tried activate with eSIM this time? PM has changed you?? please check with CS agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437