hi @LindyA
there is no device protection plan with PM
did you cancel the plan properly? Did you login My Account and go to Payment and Change Subscription and disable Subscribed? or did you port out your line?
if you are sure you did the proper thing to cancel, message support and ask
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
