Detailed billing information

[stephenhegarty]

Hi everyone - is there a way to get more detailed billing information? I need to submit my mobile billing for reimbursement at work and they require the billing to show details on the service provided as well as the associated mobile number.

[stephenhegarty]

when I download the pdf invoice from the Payment history page it just shows the basic plan information and it does not display my phone number - it shows the account number though

[slusagm]

did you actually download the PDF invoices from Payment history page? it shows clearly my account number, the type of service and phone number and my name and address.

[stephenhegarty]

the bill I can download does not show a breakdown of the service provided or the mobile number connected to the account

[hTideGnow]

hi @stephenhegarty 

the bill you downloaded not sufficient?

ask PM support agent and see if they can do anything.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage