December rewards

[drmisty27]

I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

[darlicious]

@drmisty27 

Did your daughter register the email for you? It s not how you activated but whether the email you used to activate your account was also registered online to be eligible. If you activated using the email that recieved the email from public mobile in your screenshot then you should recieve the promotion.  With this kind of promotion it is usually added to the account 5 business days after the end of the activation period.  Hopefully that will be done on Christmas eve or the following Tuesday. If you dont see it by then contact the moderators and ask for it to be added.

[Triguy]

You had to register with your email.

How to Get this Offer: 

1. Submit your email address here
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate on any plan online or in-store to redeem this offer.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-w...

[drmisty27]

 This is the promotion that I am referring to that has not been added to my account. I am assuming it is because I did not register through this email. I used a link my daughter sent me as she is with public mobile and was referring me. Does that mean I will not be eligible for it? 

[DDM69]

Hello,

You should have received an email notifying you about this free add on.

It is not added automatically.  You need to log in and add this to your account (although it will not cost you anything). 

Go to purchase add ons.

Then choose the long distance add on and the data add on. These should show as no cost to you, then you click purchase and they are added free.

[Jb456]

@danreyan  are you asking about the free holiday gifts?

The announcement section on these forums is where PM posts everything.

All details on how to claim them are on link below.

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-...

[danreyan]

Where do PM publish such rewards? I only knew of Black Friday 2GB rewards and it is there until it is used up. I got my 2GB black friday rewards. I hope this 2GB December rewards will also be added automatically

[darlicious]

@jlarocque96 

Nah.....that would make too much sense. Pm likes to keep you on your toes it adds to your excitement level!  In all seriousness pm has settled into a pattern of adding a promotional credit across the board on the same day usually 5 business days after the promotional period ends. The email sign up makes it easier to add activation credits freeing up time for the moderators to handle the odd new customer that gets missed.

[cin7]

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[jlarocque96]

Hey man, I was wondering the same thing, but everyone says check back in a month. It would be nice if they showed up at least as "upcoming credits" 

[computergeek541]

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@cmgarside wrote:

Are the December awards for 2gb of data and international calling carried over like other bonuses?

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The free 2GB is a one time free add-on. You keep it until it's all used up.

[kb_mv]

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@cmgarside wrote:

Are the December awards for 2gb of data and international calling carried over like other bonuses?

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@cmgarside yes

[cmgarside]

Are the December awards for 2gb of data and international calling carried over like other bonuses?

[drmisty27]

Ok I will check again after the 23rd. Thank you

[darlicious]

@drmisty27 

If you had to sign up by December 18th then you will likely see the credit appear in your account 5 business days after the promotional period is over. Around the 23rd of the month.

[darlicious]

@drmisty27 

Two options....via simon the chatbot by clicking on the chat bubble at the bottom right if your screen or private message the envelope icon next to your avatar the top right of your screen.

[drmisty27]

I will try that, thank you

[drmisty27]

I’m sure my email said December 18 th, but I did sign up before the 8 th as well.

[computergeek541]

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@drmisty27 wrote:

I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

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If you're asking about the free holiday giveaway add-ons, those need to be maually added to your account.  If that was done during activation, that can still be done by "purchasing" the $0 add-ons from within your account at selfserve.publicmobile.ca.

[drmisty27]

How do I contact a moderator?

[darlicious]

@drmisty27 

Did you activate in November or December? Is your first renewal about to occur in the next day or two? If so contact the moderators and ask them to add the credit to your account.

Edit: Or do you mean rewards like autopay, community etc.....those get applied during renewal.

[hTideGnow]

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@drmisty27 wrote:

I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

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Also, did you mean Dec 8?  Today is just Dec 14.. 🙂

[hTideGnow]

within 30 days..but i think it usually there within a week

1. Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.