02-12-2021 08:57 AM - edited 01-05-2022 05:15 PM
How do I change my old debit card on auto pay to my new debit card?
Solved! Go to Solution.
02-12-2021 09:07 AM
Or Remove Your Payment Card
To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, accepted credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.
02-12-2021 09:04 AM
Make sure the debit card is visa debit card.
Here is the help article on changing payment method:
https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card
Make sure the address exactly matches your billing address. Afterwards, maybe manually load $1 to your account to make sure that everything is working correctly.
02-12-2021 09:02 AM - edited 02-12-2021 09:04 AM
Click to bake payment
Choose manage my cards
Click replace this card
I suggest you clean cache and use incognito mode, webpage is always flakey there.
Also make a payment just to make sure it works, you can withdraw couple of bucks or whole amount (don't worry you still get autopay reward)