@marie9., was your answer resolved? if not, try this out.
If you have access to a credit card or a Visa Pre-Paid credit card, this is the best way. The address has to match how the address is showing with your credit card company. The best way to match it is to view a credit card statement and see how the statement is addressed to you. Make sure you type in the address the same as in the statement.
I found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DON'T DO THAT!
Why? This is why the system is not accepting out payments. It's the payment system that is not understanding the suite number for whatever reason. The rumour is to not include a # of apartments or condo since the system does not accept them is confirmed.
https://productioncommunity.publicmobile.ca/t5/Paiement-de-votre-service/Re-Impossible-de-faire-un-p...
I input my address as Apt#-Street#, simply because it is the preferred addressing method as advised by Canada Post. And now by Public Mobile. I probably can guarantee you this will now work for you. So, in your address when putting in your address for your credit card.
See my screenshot.
TIP #1...actually only tip!
Although I have my credit card set-up on my account, I actually manually apply a one-time fee every 3 months to make sure I have enough funds before the due date. The account will look at the available funds, and then my credit card. But, what happens if self-serve is down? And my payment is due? I learnt in the past and I learned from my mistakes that this works wonders for me. And maybe for others its a hassle. You do what works for you once the accounts are up and running. Trust me, I haven't had an issue since I have done this. No more suspended accounts!
