Deactivating sim and password reset

[Anush]

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim

[Yummy]

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@hTideGnow wrote:

Hi @Yummy   I agree the solution is interesting, but it was not a non-existing question, you know what the user was asking, you replied second  🤣

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Yes, I know (sort of) but whoever is reading this thread will scratch his/her head asking what is going on here...

[hTideGnow]

Hi @Yummy   I agree the solution is interesting, but it was not a non-existing question, you know what the user was asking, you replied second  🤣

[Yummy]

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@JK8 wrote:

@Henrybatushin 

This is a public forum. Edit out the personal information.

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How is that solution for non existing question (since the whole post was removed)???

[Henrybatushin]

thanks

[JK8]

@Henrybatushin 

This is a public forum. Edit out the personal information.

[mm80]

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@Anush wrote:

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim

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Will you be leaving Public Mobile or did the sim card get lost? If sim is replaced with another, the old one can't be used any more for a new account or even the same account.

[JK8 · Accepted solution]

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@Anush wrote:

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim

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You can change your pw in self service. If you do not remember your pw then use the Forgot your password link.

By not renewing your account on the renewal date, your account will be permanently closed after 90 days. Remove autopay by dialing 611 or in self service.

[esjliv]

Hello @Anush ,

If you are porting your Public Mobile number to another provider, doing this will automatically close your Public Mobile account and your PM SIM will no longer be usable.

EDIT, but I if you are not porting your number, then go to your SELF SERVE and choose  "Change your Password".

Also you can choose "Change  Sim Card" in this area as well. But you need another SIM card to swap it out with. Once you swap it out on your account it deactivates the one that was there.