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Deactivate sim

Chris68
Great Neighbour / Super Voisin

Pls help me the deactivate the sim using the number because it was my used it and jow shes back to my country last sept and  it keeps on charging my credit card.please please help me.

1 REPLY 1

HALIMACS
Mayor / Maire

@Chris68 

to do that, log into self-serve if you have access and remove the subscription status from the subscription tab

otherwise, contact customer support as follows:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

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