Data

[TylerMoogk]

My account says i have data left but my data is not working 

[freek]

[spurious comment deleted ...... Luddite]

[esjliv · Accepted solution]

@TylerMoogk  - call 611 to check your data balance, to make sure it matches your My Account.

Ensure your data option is turned ON in the settings of your device.

If it does not match, open a tab in incognito mode then log into My Account. Also, try hitting that circle with an arrow button to refresh your data usage.

If you have data showing and still doesn't work, try:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

[softech]

@TylerMoogk 

With this new site, you likely still reading off the cached version, so the usage you got could be wrong

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server

[hairbag1]

Log in to your account using incognito mode to see if you do have any data actually.

Let us know.