10-06-2020 02:42 PM - edited 01-05-2022 05:11 PM
10-06-2020 03:03 PM
If you run out of data before your new renewal date, here is info to get more data:
Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using this link https://publicmobile.ca.ada.support/chat/. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option
If you data is not working, please provide more info.
10-06-2020 02:56 PM
For data info click below:
https://publicmobile.ca/en/bc/get-help/articles?q=data
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
10-06-2020 02:55 PM - edited 10-06-2020 02:56 PM
Please pose your question to us first if we cannot answer it we will tell you if it's appropriate to contact the moderator team. Triaging customer requests allows the moderators to concentrate on account specific tasks that the community cannot fix. Everything else we help solve usually very quickly.
10-06-2020 02:44 PM - edited 10-06-2020 02:58 PM
Rehab, I'm sorry to hear that you may be having issues with your data.
-You can view your usage in your account by clicking on the Plan and Add-Ons tab, then on Data & Add-On Usage.
- PM will send you a text message when you've used 75% and 95% of the data included in your plan.
If you have no data and are on the 15$ plan you will need to set up AutoPay
https://publicmobile.ca/en/bc/get-help/articles?q=data
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
10-06-2020 02:43 PM
@reab wrote:moderator
What's your question ? The Community Forum members can likely answer it before a moderator sees it.