Data

[Petronela1988]

• I have always trouble with my data

[Luddite]

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@will13am wrote:

@Petronela1988 , please be a little more specific.  Have you ever been able to get data to work?  What model of phone do you have?  I suggest starting with these help articles.  

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

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@will13am FYI: the iPhone article is currently useless for most iPhones.

[Staliger]

@Petronela1988 What kind of trouble do you have? Give us more details please.

[oglat]

Are you apn settings correct?

Are you on 3g?

It gets painful sometimes, you should use lte as preferred network.

Also can you test it on different phone?

Do you have network reset in your data settings?

Also power saving (even intelligent one) really affect it.

[Naepalm]

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@Petronela1988 wrote:

• I have always trouble with my data

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Can you be a bit more specific? It's too slow...it does not work, it works intermittently?

More details would be awesome!

Have an amazing day!

[gblackma]

@Petronela1988  please help us to give you more targeted help by providing the make and model of your phone.  Thanks. 

 Stay safe. 

[Triguy]

Check your APN settings.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set       
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

[will13am]

@Petronela1988 , please be a little more specific.  Have you ever been able to get data to work?  What model of phone do you have?  I suggest starting with these help articles.  

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone