Data

[Thiagodiniz]

When I check my profile I see that I still have more 2gb available however I can't acess the internet. I already tried the standard procedure but nothing change.

[tqlam]

I bought US roaming on aug 11 for 500mb $15, and today i am Seattle, my phone shows t-mobile  network but I cannot google, Facebook, etc.

can someone please help?

[popping]

@Thiagodiniz

Your PM plan is a prepaid plan and you do not get a refund for prepaid plan.

[Thiagodiniz]

Hi there, I changed my provider yesterday and I had $95 dollars  available to ask for a refund. How can I do that? 

[Thiagodiniz]

Hi there, I changed my provider yesterday and I had $95 dollars  available to ask for a refund. How can I do that? 

[will13am]

---

@Luddite wrote:

@Thiagodiniz While waiting for response from the moderators try the following:

a) check for a carrier update; Settings >> General >> About if a carrier update is offered accept it,

b) check APN; if it lists isp.mb.com change it to sp.mb.com,

c) reset network settings; requires adding wifi passwords after reset.

---

Both APNs will work.  isp.mb.com includes tracking of how much data is devoted to tethering.  Other than that, there is no other difference between the two APNs.  This is right from the tech that troubleshooted the recent tethering glitch. 

[Luddite]

@Thiagodiniz While waiting for response from the moderators try the following:

a) check for a carrier update; Settings >> General >> About if a carrier update is offered accept it,

b) check APN; if it lists isp.mb.com change it to sp.mb.com,

c) reset network settings; requires adding wifi passwords after reset.

[pinkygurl129]

Have you tried contacting the mods? I hope it is just a tempory glitch and that you get to use your data soon. The mods are very good at looking into these problems they should probably fix it soon for you and you can use your 2gb of data.

[will13am]

Since the account still shows data available but is not working. There may be an account related problem. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[Raven_Jet]

What did you put your APN ?

Now last order of testing is if you can put your SIM into another unlocked phone and see if data works. If it doesn't you will need to contact a mod.

[Thiagodiniz]

The only thing that stopped was my data.

And in my profile is saying that I still have more then 2 gb.

[Raven_Jet]

You said the data stopped but can you still text and make phone calls?

You might have reached your limit. Check self serve and see how much data is left in your data pool.

[Thiagodiniz]

Yes. My data was working and suddenly stop a few days ago.

About the procedures I have chat with your robot and followed all instructions to change my APN number and etc...

I use iPhone 7

I don't have limit data in my cell phone

I already tried delet my apn number and tried again

[mimmo · Accepted solution]

so data on your phone was working and then stopped?

when you say you did  standard procedure what did that include?

what phone are you using?

could phone have disabled data because of in internal data limit?

apn setting correct maybe delete and  put in again