Data will not work with Iphone 4

[tams47]

Any suggestions on how to get the data to work on an iphone 4 from Telus?  I referrred a friend and we put in the IMEI number before he signed up and it said it will work...phone/texting works but data does not.  Already committed & paid to a 90 day plan...he's not very happy, so just looking for help to fix the issue 🙂  Thanks!

[Chris_M]

The only way to manually set APN on an iphone 4/4s without jailbreaking the phone is to use Apple Configurator software.  If you currently own a MAC it is available here.

https://itunes.apple.com/ca/app/apple-configurator-2/id1037126344?mt=12

and here are the instuctions to set up a new APN profile to then install on your iphone 4/4s

http://www.imore.com/manually-set-iphone-ipad-carrier-apn-iphone-configuration-utility

Another option would be to see if the apple store can help you with this at their genius bar, as without a jailbreak or thsis softeware manual entry of the correct APN is not possible on iphone 4/4s

[srlawren · Accepted solution]

@tams47 try the instructions in this thread http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-on-my-iPhone-4/m-p/10174#M1520.  There are two sites listed that should be able to do it.  I think the unlockit site is the one that most have used here.

[srlawren]

@tams47 iPhone 4 doesn't expose the settings you need in order to configure your APN correctly.  There is a trick you can do that involves temporarily turning off mobile data and connecting to a WiFi network, and then there is a site you browse to that sets up your data configuration for you.  Unfortunately I'm not an iPhone guy and I don't remember the details.  Hopefully someone can add to this with the URL!

[manelgm]

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@tams47 wrote:

yeah we tried that, and it said no more available updates.  I'll just have to track down a 4s...if it is locked to Koodo will it work?

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It should, yes, because both PM and Koodo use the Telus network.

[makkahn28]

I believe that if I am not mistaken, OS needs to be IOS9

[tams47]

yeah we tried that, and it said no more available updates.  I'll just have to track down a 4s...if it is locked to Koodo will it work?

[manelgm]

In any case, if you can upgrade it, it is found in settings under general>software update.

[manelgm]

Hmmm are you sure his phone is an iPhone 4 (not 4s)?  If so, it appears he cannot upgrade to iOS 9, as his phone is too old for it, according to the research I just did...

[tams47]

thank you.  He's on 7.1.2 - is ther a post anywhere that could explain how to upgrade.  Not too savy here lol

[manelgm]

Is he perhaps on iOS 8?  Another user in the community found out that he had to upgrade to iOS 9 to get data working...

See here for the original thread: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Cannot-use-data-on-my-plan/m-p/61281#M...