Data usage

[HKM]

I am at home using home internet most of the time. Why my data usage up to 75% of my subscription in just one week. Was that something wrong on Public Mobile usage tracking?

[cellphoneuser1]

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@MDodson wrote:

Some phones have a setting to still use mobile data while on Wi-Fi. Maybe you can check your settings and if there is such a setting with your phone, try switching it.

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That probably didn't happen.  Public Mobile sent many erroneous messages to customers about data usage.   @HKM It's not the usage tracking that there's a problem but it's a problem with the text messages getting sent when they shouldn't be.

[MDodson]

Some phones have a setting to still use mobile data while on Wi-Fi. Maybe you can check your settings and if there is such a setting with your phone, try switching it.

[hairbag1]

@HKM 

there's been instances of incorrect info going to customers. Log in to your account > Usage Breakdown to see accurate info. Just ignore the sms.